Refund & Return Policy

Last Updated: July 21, 2026

At JOVREE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and unworn.
• Be in its original condition.
• Include the original packaging and all original accessories.
• Be accompanied by proof of purchase or your order number.

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products.
• Engraved or customized items.
• Products that show signs of wear, use, or customer-caused damage.
• Items that cannot be resold for hygiene or safety reasons.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include your order number along with clear photos of the product and its packaging. Once your claim has been reviewed, we will arrange a replacement or issue a full refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution or payment provider to process the refund.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it can no longer be canceled and must follow the standard return process.

Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect item, JOVREE will cover the return shipping costs.
• For all other approved returns, the customer is responsible for the return shipping costs.

How to Request a Return

To request a return, please contact our support team with:

• Your order number.
• Your full name.
• The reason for your return.
• Photos of the product, if applicable.

Our team will review your request and provide the next steps.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us.

Email: jovreeofficial@gmail.com

Instagram: @jovreeofficial

Thank you for choosing JOVREE. We appreciate your trust and are committed to providing a secure, transparent, and premium shopping experience.